At FlightSunglasses Store, we understand that aviation professionals and discerning travelers demand precision in every aspect of their eyewear. While we strive for perfection in every pair we ship, we recognize that sometimes adjustments are necessary. Our returns policy is designed with the same attention to detail that goes into crafting our premium sunglasses.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • Items must be returned within 15 days of delivery
  • Products must be in original, unworn condition with all protective films intact
  • Original packaging and all accessories must be included
  • A copy of your order confirmation or receipt must be included

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged:

  • Customer Provided Frame (Lenses Only) – Custom-cut lenses made for specific frames
  • Prescription eyewear – Custom-made products tailored to individual vision needs

Return & Exchange Process

  1. Initiate Your Request: Contact our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Receive Authorization: Our team will respond within 12 hours (often faster) with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Repackage the item(s) in the original packaging with all protective materials. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our headquarters at:
    FlightSunglasses Store
    130 Carolina Cherry Circle
    Pooler, GA 31322
    United States

    Note: We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

  5. Processing: Once received, our quality team will inspect the returned items within 2 business days. You’ll receive email notification of your refund or exchange status.

Refund Timeline & Method

Approved refunds will be processed within 3-5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
  • PayPal: Typically processed within 24 hours of approval

Note: International transactions may take additional time depending on your financial institution.

Exchange Process

For exchanges (size, color, or style changes):

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement item in your initial email
  3. If the replacement item is of higher value, you’ll be invoiced for the difference
  4. If of lower value, you’ll receive a refund for the difference

Exchanged items will be shipped via your original shipping method unless otherwise requested.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear FlightSunglasses Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return: [Product Name, SKU if available]

Reason for return: [Please specify]

For exchanges: I would like to exchange for [Product Name, SKU if available]

Please send the RMA number and further instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For our global customers outside the United States:

  • Mark the package as “Returned Goods” to avoid customs charges
  • Include all original documentation
  • Original shipping costs are non-refundable
  • We cannot refund duties or taxes paid on the original order

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We will arrange for a prepaid return label if applicable
  3. Receive a replacement or full refund at your discretion

Our customer service team is available to assist with any questions about our returns policy. Contact us at [email protected] – we typically respond within 12 hours, understanding the time-sensitive needs of aviation professionals.

“See better. Look better. Fly higher.” – This promise extends to our commitment to making your returns experience as smooth as possible.